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FREQUENTLY ASKED QUESTIONSI am not an existing customer of Hygiene House - how can I open an account?
Click here for a credit application form.
I have tried to log in but it says Invalid User Name or Password
This could be because the username and password are case sensitive, so make sure that you don't have any capitals where there shouldn't be.
I have logged in - where do I go from here?
Once you have logged in you will be taken to My Account page, where you can change your password and update your contact/shipping details. Upon first logging in it is a good idea to update all your details as these will automatically be filled in for you at the checkout and will be saved for future orders. Once you have done this you can click on Home to go the Home Page, or to the left of the screen is Products - this is where you can locate the items you require and begin shopping!
How long will it take to get my order?
Your order will normally be delivered within 1-2 working days following receipt of your order. Any items ordered that are not in stock at the time will automatically go on backorder, and will be filled and dispatched to you as soon as the stock becomes available again. Dangerous goods can delay deliveries by up to a day. Please allow an extra day or two for rural deliveries. If an order is required urgently, please let us know and we will do our best to get it to you as quickly as possible.
What if my order is damaged?
We take great care to package our products in such a way as to minimise the risk of damage in transit. However, should this occur, replacement items will be shipped to you. If you notice upon delivery of your order that your order has been damaged, do not sign for the delivery unless the courier makes a note of the damage. Call our Customer Services team on 0508 494 436 or email sales@hygienehouse.co.nz.
What if I've been sent the wrong item?
In the unlikely event that this occurs, please call Customer Services on 0508 494 436 or email sales@hygienehouse.co.nz to arrange return aand replacement delivery.
Can I return items?
We will accept returned products provided that the items are in a resaleable condition. We will issue a credit note once the goods have been returned to us. Where a product has been incorrectly ordered, it is your responsibility to return these to us for credit at your cost. We are able to arrange the return of products for you but a return freight charge may be incurred.
How do I pay for my order?
An invoice will be sent to your designated postal address that we have stored in our system, and payment will be due 20th of the month following. We offer the following flexible payment options:
If you would like make payment via Eftpos or Credit Card please contact our Customer Services team who will be able to process this payment for you.
I don't like ordering online. Can I place my order with a real person?
Of course you can! Give us a call on 0508 494 436. Your call can be answered directly Monday - Friday from 8am to 5pm. If you call outside of these hours, leave us a message and we will return your call.
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The Hygiene House Difference
Our customers expectations are always exceeded for service, quality & efficiency. Customers needs are listened and quickly responded to. Our business is about hygiene but our focus is customer service and satisfaction.
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Contact Us0508 494 436E: sales@hygienehouse.co.nz |
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